First, let us say we're sorry for your loss and understand that this is a difficult time.

If you are a spouse or family member of the deceased account holder and you plan on discontinuing service with Gas South, please send a copy of the death certificate to custcarefax@gassouth.com or 888-994-5233 (fax) with the Gas South account number or service address and your contact phone number. You may also send an approved alternate form of documentation, such as a notice of death, obituary notice, written statement of death from the coroner or treating physician, record of funeral or burial permit.

If you plan on continuing service with Gas South and changing the account holder, please call us at 877-472-4932

If you're an estate executor, please send a copy of the Power of Attorney, Letter of Testamentary or Letter of Administration to Gas South in addition to the death certificate. After we receive the appropriate legal documentation, you can either disconnect the service or continue service in the estate’s name.

You can register your online account immediately after signing up for new gas service. If you're already a Gas South customer, you can register for an online account using your Gas South Account Number and last four digits of your Social Security Number, if you're a residential customer, billing zip code if you're a business customer.

You can change your mailing address, email address, password, and phone number from the My Profile page with your online account.

If you need to make any other changes, call us at 877-472-4932.