Are you obsessed with helping others in life? Do you like turning someone’s frustration of complications into a sigh of relief? Do you love solving customer’s issues smoothly and leaving them satisfied or even happier than when they originally called?
Are you a tech savvy, self-starter that loves to understand how things work so you can make them better and more efficient? Do you like solving business problems using technology and process improvement? Then the Sr. Manager of Customer Systems may be the job for you. The Sr. Manager of Customer Systems manages a team responsible for the road maps, processes, workflows, and configuration of our customer and employee facing core business applications. Responsibilities include overseeing the development and deployment of new processes and functions designed to improve the customer and employee experience. This team is also responsible for system performance management, incident & issue management, and coordination and management of production support activities. You and your team will work closely with the business to ensure our systems are supporting our business needs while delivering an exceptional customer experience. You will also work closely with our partners and vendors to understand best practices and ensure their products and services are meeting our service delivery goals and expectations.